Member-First Teller: Transactions and Service

Empower Federal Credit Union; Fayetteville (NC); On-site; USD 25,000 - 37,000; Full time

Job summary

Empower Federal Credit Union in Fayetteville, NC is seeking a Teller to serve as the frontline representative for members, handling transactions with accuracy and building relationships. You will promote relevant products and collaborate with the team to support branch goals.

The role emphasizes compliance, attention to detail, and friendly service, with an hourly pay range and opportunities to grow within the credit union’s branch network.

Qualifications

• 1–3 years of related experience in banking, customer service, sales, or cash handling.
• A high school diploma or GED is required.
• Courtesy, tact, and diplomacy are essential to the role.
• Ability to work with a diverse team and clientele.

Responsibilities

• Welcome members and process deposits, withdrawals, transfers, and loan payments.
• Maintain accuracy in transactions and cash drawer management.
• Cross-sell products such as deposit accounts and loan products.
• Exhibit leadership by setting a positive example and promoting teamwork.
• Ensure compliance with policies, procedures, and audit requirements.
• Be available to work flexible hours, including Saturdays and different branches.

Skills

Customer service

Cash handling

Sales aptitude

Communication

Education

High school diploma or GED

Tools

10-key calculator

Job description

Empower Federal Credit Union in Fayetteville, NC is seeking a Teller to serve as the frontline representative for members, handling transactions with accuracy and building relationships. You will promote relevant products and collaborate with the team to support branch goals.

The role emphasizes compliance, attention to detail, and friendly service, with an hourly pay range and opportunities to grow within the credit union’s branch network.