Member Service Agent

Clear Destination Inc.; Dearborn (MI); On-site; USD 32,000 - 41,000; Part time

Job summary

Clear Destination Inc. is seeking a Member Service Agent in Dearborn to deliver friendly, knowledgeable support via phone and digital channels. You will assist members with financial needs, promote products, and troubleshoot issues in a fast-paced call center.

The role offers both part-time and full-time options, with paid training and opportunities to grow within a dynamic team. Strong communication and tech skills are essential.

Qualifications

• High school diploma or equivalent.
• Ability to work in a fast-paced, high-volume, dynamic environment.
• Previous customer service and sales experience preferred.
• Articulate phone skills, including excellent listening skills.
• Strong computer and technology skills.
• Basic math skills.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

Responsibilities

• Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
• Work in a fast-paced, high-volume, dynamic learning environment.
• Access multiple applications to provide primary support for all non-branch channels, including online banking, mobile banking, and more.
• Acquire and maintain a high level of product and service knowledge to provide efficient service and mitigate fraud or loss.
• Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
• Provide solutions to inquiries, financial transactions, and loss mitigation with accuracy.
• Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
• Maintain quality standards in all aspects of work.
• Comply with policies and security procedures.
• Identify processing errors and bring them to management.
• Perform end-of-day transaction review and balancing.

Skills

Customer service

Sales

Phone skills

Microsoft 365

Problem solving

Teamwork

Communication

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Do you enjoy helping others and thrive in a fast-paced, team-driven environment? As aMember Service Agent in our Member Service Center, you'll be the voice of our credit union-delivering friendly, knowledgeable support through phone and digital channels. You'll assist members with their financial needs, provide product recommendations, and help resolve issues with empathy and efficiency. Whetherpart-timeorfull-time, this is your opportunity to build relationships, meet goals, and make a difference- all while working in a dynamic call center environment. If you're enthusiastic about service and ready to grow your career, we want to hear from you!

+This position starts at $23.00/hour.

*You must be able to attend 8 - 10 weeks of paid training in Dearborn, Monday - Friday from 9am-5pm.

*And have the availability to work a rotational Saturday, once training is completed.

The Opportunity:

Our Member Service Center is looking for bothpart timeandfull timeMember Service Agents to join their team!

What You'll Do:

• Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
• Work in a fast-paced, high-volume, dynamic learning environment.
• Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
• Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union.
• Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
• Provide solutions based, accurate service, including inquiries, financial transactions, loss mitigation.
• Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
• Maintain quality standards in all aspects of work.
• Comply with all credit union policies and procedures, including security.
• Identify processing errors and bring them to the attention of management.
• Perform end-of-day transaction review and/or balancing.

What You'll Need:

• High school diploma or equivalent.
• Ability to work in a fast-paced, high-volume, dynamic environment.
• Previous customer service and sales experience preferred.
• Articulate phone skills, including excellent listening skills.
• Strong computer and technology skills.
• Basic math skills.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able toinitiateand embrace change.
• Excellent interpersonal skills, including written and verbal communication,and ability to work in a team environment.