Member Service Specialist — Elevate Member Experience

First Atlantic Federal Credit Union; Old Bridge, Northern (NJ, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits offered

Job summary

First Atlantic Federal Credit Union in New Jersey is seeking a Member Services Representative/Specialist to work with the COO, Branch Manager and Assistant Branch Manager to provide exceptional member service.

You will perform financial transactions, complete member profile documentation, identify potential products and services, and nurture relationships to establish First Atlantic as the primary financial institution, including handling accounts, calls, and loans.

Qualifications

• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Teamwork oriented.

Responsibilities

• Assist members with financial transactions and account maintenance.
• Provide information and cross-sell financial products and services.
• Troubleshoot and resolve member account issues.
• Answer member calls and assist with processing loans.

Skills

Microsoft Office

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

First Atlantic Federal Credit Union in New Jersey is seeking a Member Services Representative/Specialist to work with the COO, Branch Manager and Assistant Branch Manager to provide exceptional member service.

You will perform financial transactions, complete member profile documentation, identify potential products and services, and nurture relationships to establish First Atlantic as the primary financial institution, including handling accounts, calls, and loans.