Member Service Representative I

Atlantic Federal Credit Union; Topsham (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

11 paid holidays

PTO

Full medical & dental

401(k)

Clothing allowance

Competitive pay

Job summary

Atlantic Federal Credit Union is hiring a Member Service Representative to greet members, handle daily transactions, and connect them with the right banking solutions. You’ll balance cash, follow security standards, and support branch operations in a fast-paced environment.

You’ll be part of a team that provides excellent service, with paid training, opportunities for advancement, and a benefits package including medical and dental coverage, a 401(k), and a clothing allowance as you develop a

Qualifications

• 1–3 years of experience working with people.
• Comfort in a fast-paced environment and a knack for solving problems.
• Strong attention to detail and a commitment to getting it right.
• Flexibility to travel to nearby branches as needed.

Responsibilities

• Greet members and handle everyday transactions accurately and confidently.
• Listen, ask questions, and connect members with the right accounts, loans, or digital tools.
• Balance cash drawer and follow security and compliance standards.
• Open/close branch and support audit tasks.
• Answer questions and deepen relationships with members.

Skills

People skills

Problem solving

Attention to detail

Flexibility

Education

High school diploma

Job description

Job Type

Full-time

Launch Your Career in Financial Services

Imagine a role where your first job in finance becomes your next step, not your last stop.

As a Member Service Representative at Atlantic Federal Credit Union, you’ll be the friendly face (and voice) people count on, while you quietly build a real career in financial services.

What’s In It For You

• A clear career path – This is a launchpad into banking and financial services, with room to grow into leadership, lending, or other specialized roles.
• Paid training & real skills – You’ll learn banking, digital tools, and problem-solving skills that make you marketable anywhere.
• Work that matters – We’re a credit union, so you’re helping people feel more confident about their money.
• Supportive team – You’ll have leaders and coworkers who coach, encourage, and invest in your success.

What You’ll Do

• Greet members and handle their everyday transactions, accurately and confidently
• Listen, ask questions, and connect members with the right accounts, loans, or digital tools
• Keep things running smoothly by balancing your cash drawer and following security and compliance standards
• Pitch in with daily branch operations like opening/closing and audit support
• Answer vital banking questions and deepen every relationship.

At Atlantic, you get standout benefits: 11 paid holidays, PTO, full medical and dental, and robust employee assistance programs. Add a generous 401(k), Stakeholders Financial Reward Program, comprehensive insurance, advancement opportunities, a clothing allowance, and competitive pay, and you’ve got a great place to build your career.

If you genuinely enjoy talking with people, starting conversations, and making others feel at ease, this is a place where that gift isn’t just welcomed, it’s where you can truly excel. Curious and drawn to the idea of growing with a place, not just working at one? Atlantic could be your next move.

What You Bring

• 1–3 years’ experience working with people.
• Comfort in a fast-paced environment and a knack for solving problems.
• Strong attention to detail and a commitment to getting it right.
• Flexibility to travel to nearby branches as needed.
• A high school diploma or equivalent

Atlantic is an Equal Opportunity Employer.