Member Services Specialist - Banking and Relationships

Navy Federal Credit Union; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Navy Federal Credit Union in Groton, CT is seeking a motivated banking professional to provide members and prospective members with a full range of products and services, including checking, savings, certificates, IRA, revocable trust and estate accounts, lending products, and credit/debit cards.

You will perform moderately complex platform banking functions under supervision while building relationships, navigating multiple systems, adapting to changes, and delivering accurate service.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Sound judgment and informed decision-making
• Ability to embrace and support change initiatives in a dynamic environment
• Effective verbal and written communication to engage members and colleagues
• Working knowledge of deposit and loan products, services, and procedures
• Experience in customer service, preferably in banking or a financial institution

Responsibilities

• To provide members and prospective members a full range of products and services including depository accounts, lending products, and credit/debit cards; perform moderately complex platform banking functions under supervision while developing confidence and independence.

Skills

Relationship building

Analytical thinking

Independent work

Team collaboration

Adapt to change

Communication skills

Multitasking

Decision making

Stress management

Technology navigation

Job description

Navy Federal Credit Union in Groton, CT is seeking a motivated banking professional to provide members and prospective members with a full range of products and services, including checking, savings, certificates, IRA, revocable trust and estate accounts, lending products, and credit/debit cards.

You will perform moderately complex platform banking functions under supervision while building relationships, navigating multiple systems, adapting to changes, and delivering accurate service.