Member Service Specialist - Banking & Digital Tools

University Credit Union - Miami; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University Credit Union - Miami is seeking a Member Service Representative in the Miami-Fort Lauderdale area to assist members with everyday banking needs, open and maintain accounts, and process deposits and withdrawals. The role involves answering inquiries, explaining products, and supporting cross-selling of financial services.

You will verify identifications, perform routine transactions, and uphold policy compliance while delivering friendly, informative service.

Qualifications

• Strong customer service and communication skills.
• Professional demeanor for inbound and outbound calls.
• Solid computer literacy, banking software, data entry, and MS Office.
• Basic understanding of finance and consumer banking products.

Responsibilities

• Assist members with everyday banking needs.
• Open and maintain accounts; process deposits and withdrawals.
• Explain credit union products and services to members.
• Respond to member inquiries in person and by phone; resolve issues.
• Cross-sell appropriate financial products; educate on digital banking tools.
• Maintain compliance and security by following established policies.
• Contribute to a positive branch environment through teamwork and professional communication.

Skills

Customer service

Communication

Phone etiquette

Data entry

Cash handling

Teamwork

On-site work

Education

High school diploma or equivalent

Business/finance coursework

Tools

Banking software

Job description

University Credit Union - Miami is seeking a Member Service Representative in the Miami-Fort Lauderdale area to assist members with everyday banking needs, open and maintain accounts, and process deposits and withdrawals. The role involves answering inquiries, explaining products, and supporting cross-selling of financial services.

You will verify identifications, perform routine transactions, and uphold policy compliance while delivering friendly, informative service.