Member Service Representative

University Credit Union - Miami; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University Credit Union - Miami is seeking a Member Service Representative in the Miami-Fort Lauderdale area to assist members with everyday banking needs, open and maintain accounts, and process deposits and withdrawals. The role involves answering inquiries, explaining products, and supporting cross-selling of financial services.

You will verify identifications, perform routine transactions, and uphold policy compliance while delivering friendly, informative service.

Qualifications

• Strong customer service and communication skills.
• Professional demeanor for inbound and outbound calls.
• Solid computer literacy, banking software, data entry, and MS Office.
• Basic understanding of finance and consumer banking products.

Responsibilities

• Assist members with everyday banking needs.
• Open and maintain accounts; process deposits and withdrawals.
• Explain credit union products and services to members.
• Respond to member inquiries in person and by phone; resolve issues.
• Cross-sell appropriate financial products; educate on digital banking tools.
• Maintain compliance and security by following established policies.
• Contribute to a positive branch environment through teamwork and professional communication.

Skills

Customer service

Communication

Phone etiquette

Data entry

Cash handling

Teamwork

On-site work

Education

High school diploma or equivalent

Business/finance coursework

Tools

Banking software

Job description

Company Description

University Credit Union, based in Miami, Florida, has been providing member-focused financial services for over 76 years. Originally chartered to serve University of Miami faculty and staff, the credit union now serves anyone who lives or works in Miami-Dade County, as well as Florida International University. As a member-owned financial institution, each member is a shareholder, and the organization is committed to improving members' financial well-being. The credit union offers a wide range of loan products, deposit accounts, and business services designed to support individuals and small businesses. Team members are part of a service-oriented culture that emphasizes friendly, helpful, and "World Class" member service across its branch network.

Role Description

The Member Service Representative is a full-time, on-site role based in the Miami-Fort Lauderdale Area. This position is responsible for assisting members with everyday banking needs, including opening and maintaining accounts, processing deposits and withdrawals, and explaining credit union products and services. The role involves responding to member inquiries in person and by phone, resolving issues promptly, and providing accurate information about loans, fees, and account activity. The Member Service Representative will perform routine transactions, verify identification and documentation, and follow established policies to ensure compliance and security. This role also supports cross-selling appropriate financial products, educating members on digital banking tools, and contributing to a positive branch environment through teamwork and professional communication.

Qualifications

• Strong customer service and communication skills, with the ability to interact effectively and respectfully with diverse members.
• Demonstrated phone etiquette and professional demeanor when handling inbound and outbound calls.
• Solid computer literacy, including comfort with banking software, data entry, and standard office applications.
• Basic understanding of finance and consumer banking products, or willingness to learn quickly.
• Attention to detail, accuracy in handling cash and account information, and strong organizational skills.
• Ability to work on-site, adapt to a fast-paced branch environment, and collaborate with team members.
• Prior experience in a credit union, bank, or retail customer service environment is preferred.
• High school diploma or equivalent required; additional coursework in business, finance, or related fields is a plus.