Member Service Specialist – Banking & Cross-Sell

Cornerstone Credit Union; Freeport (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision

Dental

Life insurance

Disability insurance

EAP

Job summary

Cornerstone Credit Union in Freeport, IL is seeking a friendly Member Service Representative to assist members with deposits, withdrawals, transfers and information requests. You will balance cash drawers, greet members, and help them access CCU services, while following BSA guidelines and CCU policies.

Requirements include a minimum 6 months in customer service with cash handling, HS diploma, and strong communication skills.

Qualifications

• Minimum 6 months experience in a customer service role with cash handling.
• HS Diploma or equivalent required.
• Must be service-minded and able to pass background checks.

Responsibilities

• Balance and maintain cash drawer accurately.
• Process deposits, withdrawals, transfers and other transactions.
• Handle member inquiries in a timely, friendly manner.
• Follow BSA CTR/SAR guidelines and CCU policies.
• Cross-sell CCU services to assist members' finances.

Skills

Customer service

Cash handling

Cross selling

MSR responsibilities

Multitasking

Education

HS Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cornerstone Credit Union in Freeport, IL is seeking a friendly Member Service Representative to assist members with deposits, withdrawals, transfers and information requests. You will balance cash drawers, greet members, and help them access CCU services, while following BSA guidelines and CCU policies.

Requirements include a minimum 6 months in customer service with cash handling, HS diploma, and strong communication skills.