Member Service Specialist - Banking & Bilingual Support

Altra Federal Credit Union; Tyler (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision coverage

401(k) with match

Sabbatical

Paid time off

Birthday off

Employee discounts

Job summary

Altra Federal Credit Union is seeking a friendly, detail-oriented Member Service Representative for the Troup Hwy office in Tyler, TX. You will be the first contact for members, delivering excellent service while handling routine financial transactions with accuracy.

The role emphasizes cash handling experience, strong communication, confidentiality, and comfort with digital services. Benefits include comprehensive coverage, 401(k) with employer match, and paid time off.

Qualifications

• High school diploma (or equivalent) required.
• Background in customer service or teller experience a plus.
• Strong communication and confidentiality skills essential.

Responsibilities

• Greet members and assist with daily banking needs (deposits, withdrawals, transfers, loan payments, inquiries).
• Process transactions accurately per policies and regulatory requirements.
• Promote products/services to meet member needs and drive growth.
• Assist members with branch technology and digital services.

Skills

Customer service

Communication skills

Detail-oriented

Tech-savvy

Confidentiality

Member service

Education

High school diploma (or equivalent)

Job description

Altra Federal Credit Union is seeking a friendly, detail-oriented Member Service Representative for the Troup Hwy office in Tyler, TX. You will be the first contact for members, delivering excellent service while handling routine financial transactions with accuracy.

The role emphasizes cash handling experience, strong communication, confidentiality, and comfort with digital services. Benefits include comprehensive coverage, 401(k) with employer match, and paid time off.