Member Experience Specialist

Navy Federal Credit Union; Kapolei (HI); On-site; USD 40,000 - 48,000; Full time

Job summary

Navy Federal Credit Union in Kapolei, HI is seeking a member services professional to provide basic counseling on products and services, assist with deposits and loans, and resolve routine account inquiries. You will support a team, handle cash and transactions, and ensure compliance with regulations while delivering superior member experiences.

The role offers opportunities to grow within a dynamic banking environment, with hours based on business needs and the potential for transferring to

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship-building

Analytical skills

Independent & team

Composure under pressure

Systems navigation

Decision making

Adaptability

Effective communication

Job description

Navy Federal Credit Union in Kapolei, HI is seeking a member services professional to provide basic counseling on products and services, assist with deposits and loans, and resolve routine account inquiries. You will support a team, handle cash and transactions, and ensure compliance with regulations while delivering superior member experiences.

The role offers opportunities to grow within a dynamic banking environment, with hours based on business needs and the potential for transferring to