Member Service & Sales Specialist (Bilingual)

Mountain America Credit Union; Montana; On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Medical & dental benefits

Matching 401K

Paid time off

Tuition assistance

Professional development

Paid holidays

Job summary

Mountain America Credit Union is seeking a part-time Member Service Associate to deliver exceptional member service, assist with account transactions, and educate members on our financial products. The role emphasizes bilingual communication in English and Spanish and cross-selling opportunities within a friendly branch environment.

The position requires at least six months of customer service experience, a high school diploma or equivalent, and a valid driver’s license.

Qualifications

• Six months of customer service experience
• Bilingual English/Spanish required
• High school diploma or equivalent
• Valid driver’s license required
• MSR onboarding training and proficiency in Microsoft Office Suite

Responsibilities

• Assist members with transactions and account openings
• Service existing accounts and explain products and services
• Cross-sell credit union products to meet member needs
• Meet sales and service goals through proactive member engagement
• Respond to member inquiries promptly and professionally

Skills

Customer service

Bilingual English/Spanish

Sales experience

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Excel

Job description

Mountain America Credit Union is seeking a part-time Member Service Associate to deliver exceptional member service, assist with account transactions, and educate members on our financial products. The role emphasizes bilingual communication in English and Spanish and cross-selling opportunities within a friendly branch environment.

The position requires at least six months of customer service experience, a high school diploma or equivalent, and a valid driver’s license.