Member Service Representative On Call Weekdays Weekends

Planet Fitness - PFNoCritics; Tucson (AZ); On-site; USD 16,531 - 20,664; Part time

Job summary

Planet Fitness East Tucson seeks a Part-Time Member Services Representative to create a positive member experience by delivering friendly, efficient service at the front desk.

You will greet members, handle sign-ups and tours, process check-ins, and assist with account updates while maintaining a clean club environment. A fitness-minded, reliable, and punctual attitude is required for this role.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up and tours for prospective members.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns and escalate to management when needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Communication

Basic computer skills

Problem solving

Punctuality

Teamwork

Education

High School diploma/GED

Tools

POS system

Job description

Location: East Tucson, AZ

Type: Part Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.

Planet Fitness, Inc. (NYSE:PLNT), has revolutionized the fitness industry! With more than 1,000 locations in 47 states, Puerto Rico, and Canada, Planet Fitness' mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.

We're aggressively expanding and looking for talented individuals to help us conquer Gymtimidation everywhere!

This club is independently owned and operated by a franchisee. Your application will go directly to the franchise club, and all hiring decisions will be made by the management of that franchise club. Planet Fitness Headquarters has no direct, indirect or reserved control over the hiring decisions made by any franchise clubs. All inquiries about employment at this club should be made directly to the club, and not to Planet Fitness Headquarters.