Member Services Representative Weekends 2pm10pm

Planet Fitness - CCMO; Sterling (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness - CCMO is seeking a Member Services Representative to create a positive member experience through exceptional customer service. You will greet members, answer queries, check members into the system, and guide prospective members on tours.

Ideal candidates should have a passion for fitness, exceptional customer service skills, and must be at least 18 years old. This position offers an engaging work environment where punctuality and reliability are essential.

Qualifications

• Preferred background in customer service.
• Must have a passion for fitness and health.
• Must be at least 18 years of age.

Responsibilities

• Greet members and provide exceptional customer service.
• Assist in answering phones and addressing queries.
• Check members into the system and facilitate sign-ups.
• Conduct tours for prospective members.

Skills

Customer service skills

Basic computer proficiency

Empathy

Problem-solving

Positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.