Member Services Representative (Part-Time)

Planet Fitness - Eclipse Fitness Group; Carrollton (GA); On-site; USD 18,000 - 25,000; Full time

Job summary

A leading fitness club in Carrollton is seeking a Member Services Representative to ensure an excellent member experience. This role requires exceptional customer service and a passion for health and fitness. Responsibilities include greeting members, handling front desk activities, and responding to inquiries. Candidates should demonstrate strong listening skills, punctuality, and reliability. A high school diploma is required. Join us to help create a positive environment for all members.

Qualifications

• Customer service background preferred.
• A passion for fitness and health is essential.
• Punctuality and reliability are a must.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Strong customer service skills with positive demeanor.
• Active listening and problem-solving abilities.
• Diplomacy in all interactions; appropriate behavior and language.
• Must be 18 years or older.

Responsibilities

• Greet members and visitors, providing exceptional customer service.
• Handle front desk activities including answering phones and checking in members.
• Assist with new member sign-ups and tours.
• Respond to member questions and concerns and escalate to management as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Strong listening abilities

Punctuality

Problem solving

Listening skills

Diplomacy

Teamwork

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to ocassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.