Member Service Representative (Virginia Center Location)

Argent Federal Credit Union; Glen Allen (VA); Sur place; USD 27 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Exceptional health insurance

401K with matching

Generous PTO

Tuition reimbursement

Volunteer time off

Résumé du poste

Argent Federal Credit Union seeks a friendly and detail-oriented Member Service Representative in Glen Allen, VA. The role focuses on building strong member relationships, opening accounts, and guiding members through the range of services offered.

You will process transactions accurately and aim to exceed service expectations daily. Ideal candidates have cash handling or teller experience, strong communication skills, and a banking background.

Qualifications

• High School Diploma or Equivalent.
• Previous experience in customer service and/or cash handling is preferred.
• One year of experience as a credit union or bank teller preferred.

Responsabilités

• Develop and enhance the full member relationship from opening an account to sharing various services offered by the credit union.
• Maximize the member experience by accurately and efficiently processing financial transactions.
• Provide exceptional customer service and cross-sell credit union products and promotions.

Connaissances

Banking background

Active listening

Multitasking

Verbal and written communication

Customer service

Cross-selling

Formation

High School Diploma or Equivalent

Outils

MS Office

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Virginia Center Branch Full Time Regular Glen Allen, VA, US 1 Attachments

2 days ago Requisition ID: 1171

Salary Range: $19.28 To $28.92 Hourly

Member Service Representative

As a Member Service Representative, you represent a significant part of our operations team and your passion for driving exceptional customer service is a real opportunity to demonstrate Argent Credit Union’s dedication to being our members trusted financial partner and our commitment to the well-being of our community. The purpose of this role is to develop & enhance the full member relationship from opening of an account to sharing various services offered by the credit union.

Join the Argent Credit Union family if you want to make a real difference. Your goal is to maximize the member experience by accurately and efficiently processing financial transactions.

The right candidate should exhibit and be willing and able to:

• Exhibit professionalism and trustworthiness
• Navigate multiple systems while interacting with members and processing transaction services.
• Exercise active listening skills.
• Cross-sell credit union products, services and promotions.
• Meet or exceed assigned job production guidelines.

Desired Skills:

• Banking and financial background preferred.
• Ability to set priorities and multitask.
• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills
• Proven record of providing both internal and external customer service
• Expert in MS Office

Qualifications:

• High School Diploma or Equivalent
• Previous experience in customer service and/or cash handling is preferred.
• One year of experience as a credit union or bank teller preferred.

Benefits matter to the Argent family!

We offer competitive compensation, exceptional health insurance, 401K with matching contribution, generous PTO, tuition reimbursement and paid time off to volunteer so you can make a real difference in our community just to mention a few!

Join the Argent Credit Union family and be a part of an organizational culture where taking great care of our employees is what matters.