Member Services Specialist - Arlington Blvd Branch

University of Virginia Community Credit Union; Charlottesville (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Retirement plan

Life Insurance

Long-Term Disability

Tuition Reimbursement

Paid time off

Holidays

Volunteer Time Off

Job summary

University of Virginia Community Credit Union is hiring a Member Service Specialist to deliver an exceptional member experience across teller, ATM, online and mobile banking services. The role opens new accounts and cross-sells credit union products, using a needs-based approach to deepen relationships.

Qualified candidates will have strong communication, be customer-focused, and thrive in a fast-paced environment. High school diploma required; cash handling experience preferred.

Qualifications

• 3 years of experience in a financial institution.
• Exceptional communication skills.
• Approachable and friendly.
• Thrive in a fast-paced environment.
• Ability to perform basic math skills.
• Cash handling experience is preferred.
• High school diploma is required.

Responsibilities

• Ensure Members are promptly and professionally served
• Actively educate and refer Members to resources available within the Credit Union
• Refer products and services to our Members
• Provide members with a one-stop experience in processing transactions and fulfilling their sales and service needs
• Retain and deepen existing member relationships, and establish new relationships using a needs-based approach
• Perform teller transactions at a high level, including deposits, withdrawals, transfers, and loan requests, among others
• Assist with opening and closing duties for the branch
• Promote, explain, and cross-sell credit union products and services, including checking accounts, debit & credit cards, electronic services, consumer loans and business accounts and services

Skills

Customer service

Cash handling

Communication

Math skills

Teamwork

Education

High school diploma

Job description

Description

University of Virginia Community Credit Union

Working together to strengthen the financial wellness of our members and local communities.

At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us.

SUMMARY:

Successful Member Service Specialists serve in a universal specialist role, and provide an exceptional member experience by handling every client need from sales to service. The incumbent will possess a deep knowledge of teller, ATM, online, and mobile banking services; the ability to open new accounts, certificates, and IRAs, while maintaining expert knowledge on all credit union products to effectively present solutions to our members. Qualified candidates will be reliable, adaptable, sales and service oriented individuals who are adept at teamwork and able to use good judgment to satisfy members’ financial needs.

DUTIES AND RESPONSIBILITES:

• Ensure Members are promptly and professionally served
• Actively educate and refer Members to resources available within the Credit Union
• Refer products and services to our Members
• Provide members with a one-stop experience in processing transactions and fulfilling their sales and service needs
• Retain and deepen existing member relationships, and establish new relationships using a needs-based approach
• Perform teller transactions at a high level, including deposits, withdrawals, transfers, and loan requests, among others
• Assist with opening and closing duties for the branch
• Promote, explain, and cross-sell credit union products and services, including checking accounts, debit & credit cards, electronic services, consumer loans and business accounts and services

Requirements

QUALIFICATIONS:

• 3 years of experience working in a similar or related setting in a Financial Institution
• Exceptional communication skills
• Approachable and friendly
• Thrive in a fast-paced environment
• Ability to perform basic math skills
• Cash handling experience is preferred
• High school diploma is required

BENEFITS

We offer an attractive suite of benefits to full-time employees including: Health, Dental, Vision, a company Retirement Plan Contribution of up to 7% after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Full-time employees accrue Paid Time Off starting with 16 days accrual annually, and 13 company paid holidays. Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union & Member Options, LLC, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.