Member Service Representative (Virginia Center Location)

Argent Credit Union; Glen Allen (VA); Sur place; USD 27 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Excellent health insurance

Résumé du poste

Argent Credit Union in Glen Allen, VA is seeking a Member Service Representative to support the full member relationship—from account opening to providing a range of financial services. You will process transactions accurately and help members access products that fit their needs.

The role emphasizes exceptional customer service, active listening, and the ability to navigate multiple systems while maintaining confidentiality. A background in banking and strong communication skills are valued.

Qualifications

• High School Diploma or Equivalent.
• Previous experience in customer service and/or cash handling is preferred.
• One year of experience as a credit union or bank teller preferred.

Responsabilités

• Process financial transactions accurately and efficiently.
• Assist members with account openings and services.
• Cross-sell credit union products, services and promotions.
• Meet or exceed assigned job production guidelines.

Connaissances

Banking background

Prioritization

Discretion with information

Verbal and written communication

Customer service experience

MS Office

Formation

High School Diploma or Equivalent

Outils

MS Office

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Virginia Center Branch Full Time Regular Glen Allen, VA, US 1 Attachments

7 days ago Requisition ID: 1171

Salary Range: $19.28 To $28.92 Hourly

Member Service Representative

As a Member Service Representative, you represent a significant part of our operations team and your passion for driving exceptional customer service is a real opportunity to demonstrate Argent Credit Union’s dedication to being our members trusted financial partner and our commitment to the well-being of our community. The purpose of this role is to develop & enhance the full member relationship from opening of an account to sharing various services offered by the credit union.

Join the Argent Credit Union family if you want to make a real difference. Your goal is to maximize the member experience by accurately and efficiently processing financial transactions.

The right candidate should exhibit and be willing and able to:

• Exhibit professionalism and trustworthiness


• Navigate multiple systems while interacting with members and processing transaction services.


• Exercise active listening skills.


• Cross-sell credit union products, services and promotions.


• Meet or exceed assigned job production guidelines.

Desired Skills:

• Banking and financial background preferred.


• Ability to set priorities and multitask.


• Ability to handle sensitive information with discretion.


• Excellent verbal and written communication skills


• Proven record of providing both internal and external customer service


• Expert in MS Office

Qualifications:

• High School Diploma or Equivalent


• Previous experience in customer service and/or cash handling is preferred.


• One year of experience as a credit union or bank teller preferred.

Benefits matter to the Argent family! We offer competitive compensation, exceptional health insurance, 401K with matching contribution, generous PTO, tuition reimbursement and paid time off to volunteer so you can make a real difference in our community just to mention a few!

Join the Argent Credit Union family and be a part of an organizational culture where taking great care of our employees is what matters.