Member Service Representative (Part-Time) - Gainesville

Navy Federal Credit Union; Gainesville (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

Navy Federal Credit Union in Gainesville is seeking team members to provide members and prospective members with the full range of banking products and services, including checking, savings, certificates, IRA, and lending solutions. This role supports operations under supervision while building independence.

Candidates should build relationships, work across departments, and adapt to a dynamic environment, with emphasis on service, accuracy, and sound judgment.

Qualifications

• Strong interpersonal skills to connect with members.
• Research, analytical and problem-solving abilities.
• Experience working independently and in a team.
• Ability to stay composed in a high-production environment.
• Navigate multiple banking systems efficiently.
• Exercise sound judgment and informed decision-making.
• Adapt to change in a dynamic workplace.
• Effective verbal and written communication with members and colleagues.

Responsibilities

• Provide members and prospective members the full range of Navy Federal Credit Union products and services.
• Perform moderately complex platform banking functions under supervision while developing independence.

Skills

Relationship building

Research & analytical skills

Independent & team work

Stays composed under pressure

Navigate multiple systems

Sound judgment & decisions

Adapt to change

Verbal & written communication

Job description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours:

• Available Monday - Saturday, hours based on business needs. Part Time hours are typically 20-25+ hours a week (Please note during training longer hours will be required).

Location:

• 7925 Stonewall Shops Square, Gainesville, VA 20155
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.