Member Service Representative (Full-Time) - Chandler

Navy Federal Credit Union; Chandler (AZ); On-site; USD 38,000 - 56,000; Full time

Job summary

Navy Federal Credit Union is seeking an entry-level banking professional in Chandler, AZ to support members with deposits, loans, and services. You will counsel on products, open accounts, and resolve basic discrepancies while learning and growing beside colleagues in a regulated environment.

Join a team that handles routine transactions, maintains security of cash and negotiables, and pursues cross-selling opportunities to strengthen member relationships. Monday–Saturday availability is typical.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Ability to work independently and in a team environment.
• Maintains composure in high-production and changing environments.
• Able to navigate multiple banking systems efficiently and adapt to new tech.
• Sound judgment and informed decision-making abilities.
• Willingness to adapt to change initiatives in a dynamic environment.
• Strong verbal and written communication with members.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships.
• Ensure compliance with federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions: deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Independent worker

Composure under pressure

Multi-system navigation

Judgment and decision making

Change management

Communication skills

Tools

Banking systems

Job description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

This position is eligible for the TalentQuest employee referral program.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Job Description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours:

• Available Monday - Saturday, hours based on business needs.

Location:

• 3675 West Chandler Boulevard, Chandler, AZ 85226