Member Service Representative (Full-Time) - Capitol Heights

Navy Federal Credit Union

Northern (KY)

Hybrid

USD 68,053,000 - 78,942,000

Part time

3 days ago

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Job summary

Navy Federal Credit Union in Capitol Heights, MD, is seeking a part-time Member Service Representative to assist members with deposits, loans, and other financial products on-site. The role emphasizes relationship-building, accurate service, and adherence to regulations, with routine banking tasks under supervision.

responsibilities include cross-selling, maintaining accounts, and processing transactions efficiently.

Qualifications

Builds effective relationships with members and colleagues.
Strong research, analytical, and problem-solving abilities.
Independent worker who also collaborates in teams.
Maintains composure in high-production environments.
Proficient with multiple systems and evolving technologies.
Exercises sound judgment and makes informed decisions.
Adapts to change and new processes.
Excellent verbal and written communication.

Responsibilities

Provide basic counseling on available products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other financial products.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross-service products and enhance member relationships through education.
Understand and comply with all relevant federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Ensure cash and other negotiable instruments are handled properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.

Skills

Relationship building

Research and analytics

Independent and team work

High-production resilience

System navigation

Judgment and decision making

Change management

Verbal and written communication

Education

No Formal Education

Job description

Member Service Representative (Part-Time) - Capitol Heights

Capitol Heights, MD, United States (On-site)

Trending

Job Description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned

Qualifications

Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours:

Available Monday – Saturday: hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location:

9201 Alaking Court Capitol Heights, Maryland 20743
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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2026 Handshake Early Talent Award
Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013 . This team cannot provide any information on job postings or application status.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Info