Member Service Representative- Opener

DeKalb Health; Flower Mound (TX); On-site; USD 16,000 - 23,000; Part time

Job summary

The YMCA in Flower Mound is seeking a part-time Member Services Representative who can promote memberships, give guided tours, greet members by name, and provide friendly, professional service. The role includes light cleaning and hospitality tasks and a schedule of roughly 10–29 hours per week, Monday through Friday mornings.

A high school diploma or GED is required. Applicants should be team-oriented, adaptable, and proficient with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Friendly and team oriented.
• Proficient with Microsoft Suite and web navigation.
• Ability to adapt to changing situations.
• Professional customer service and communication skills.

Responsibilities

• Promote and sell memberships and services.
• Give quality tours according to member goals and interests.
• Scan member cards and greet by name.
• Build relationships and retain members.
• Answer member questions promptly and professionally.
• Attend paid trainings and team meetings.
• Light cleaning and hospitality tasks (coffee, towels, cups).
• Schedule varies 10–29 hours per week.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Teamwork

Bilingual helpful

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Location 2021 Cross Timbers Rd,Flower Mound, TX, 75028,United States
• Base Pay $14.50 / Hour
• Job Category PART TIME
• Employee Type Regular Part Time
• Manage Others No

Description

THE SCHEDULE FOR THIS POSITION IS MONDAY-FRIDAY 4:45AM-10AM. PLEASE DO NOT APPLY IF YOU ARE NOT AVAILABLE TO WORK DURING THESE TIMES.

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause.

Member Service Representatives are responsible to:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements

• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

Requirements

As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Give quality tours to potential new members
• Promoting and sellingmemberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain members
• Providing prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment

Summary

What We’re Looking For:

• A positive attitude and team spirit
• Strong communication and professional customer service skills
• Ability to multitask, prioritize, and stay organized
• Proactive approach to learning new information and using online/internal resources
• Comfortable with standing for extended periods
• Proficiency with Microsoft Office and basic web navigation
• Bilingual a plus, but not required
• High school diploma or GED required

Additional Information

• EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers