Member Service Representative-Day Shift

Ymca Of Metropolitan Dallas; Flower Mound (TX); On-site; USD 19,000 - 22,000; Part time

Job summary

The YMCA of Metropolitan Dallas is seeking a part-time Member Services Representative in Flower Mound, TX. This role focuses on friendly customer service, selling memberships, giving tours, and answering questions to help members feel welcome.

Schedule is Monday–Friday, 8am–2pm, with 10–29 hours per week. We value teamwork, reliability, and a proactive approach to learning in a fast-paced community setting.

Qualifications

• Provide positive outlook and experiences
• Friendly and team oriented
• Proficient with Microsoft Office and web navigation
• Proactive in learning new information and using online resources
• Ability to multitask and stay organized
• Standing for long periods may be required
• High school diploma or GED required

Responsibilities

• Promote and sell memberships and services
• Give quality tours to prospective members
• Greet members by name and scan memberships
• Answer member questions promptly and professionally
• Attend paid trainings and team meetings
• Perform light cleaning and hospitality tasks
• Work with a team to create a positive community experience

Skills

Customer service

Communication

Multitasking

Microsoft Office

Web navigation

Standing long hours

Team oriented

Bilingual a plus

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

• Location 2021 Cross Timbers Rd,Flower Mound, TX, 75028,United States
• Base Pay $14.50 / Hour
• Job Category PART TIME
• Employee Type Regular Part Time
• Manage Others No

THE SCHEDULE FOR THIS POSITION IS MONDAY-FRIDAY 8AM-2PM. PLEASE DO NOT APPLY IF YOU ARE NOT AVAILABLE TO WORK DURING THESE TIMES.

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes,

Member Service Representatives are responsible to:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements:

• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

Requirements

As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Give quality tours to potential new members
• Promoting and sellingmemberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain membersProviding prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment

Summary

What We’re Looking For:

• A positive attitude and team spirit
• Strong communication and professional customer service skills
• Ability to multitask, prioritize, and stay organized
• Proactive approach to learning new information and using online/internal resources
• Comfortable with standing for extended periods
• Proficiency with Microsoft Office and basic web navigation
• Bilingual a plus, but not required
• High school diploma or GED required

Additional Information

• EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers