Member Service Representative

Talentify; Coppell (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Talentify is seeking a friendly Member Services Representative to greet and assist YMCA members, promote memberships and programs, and provide exceptional service at the front desk. You will tour prospective members, answer questions, and help create a welcoming environment.

The role offers flexible hours (10–29 per week) and opportunities for advancement within the YMCA, including potential coaching or supervision tracks. Prior customer service experience is beneficial.

Qualifications

• Positive outlook and friendly demeanor.
• Professional customer service and communication skills.
• Ability to multitask and adapt to changing priorities.
• Must be able to stand for long periods of time.
• High school diploma or GED (required).

Responsibilities

• Give quality tours to potential new members.
• Promote and sell memberships and other YMCA programs.
• Be knowledgeable about program offerings and look up accurate information when needed.
• Greet members by name and scan members in.
• Build relationships and help retain members.
• Provide prompt, friendly, and professional service.
• Multitask at a busy front desk while staying organized.
• Participate in paid trainings and team meetings.
• Perform light cleaning duties and hospitality tasks.

Skills

Friendly demeanor

Customer service

Microsoft Suite

multitasking

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause.

Member Service Representatives are responsible to:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements:

• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situationsAbility to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Give quality tours to potential new members
• Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain members
• Providing prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment

Schedule:

• Flexible hours: Open, close, or mid-day shifts available
• Hours vary between 10 to 29 per week, depending on branch needs