Membership Member Services Rep

Ymcafw; Benbrook, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

YMCA Benbrook is seeking a part-time Member Service Representative to be the first point of contact for current and prospective members, delivering friendly customer service and handling membership inquiries. This front desk role supports administrative tasks, processes memberships and payments, and helps maintain a welcoming facility environment.

Availability for weekday closing shifts (5-10pm) and daytime weekend shifts is required, with open availability preferred to support coverage.

Qualifications

• Minimum age 16.
• CPR, First Aid, and AED certification preferred or willing to obtain within 30 days of hire.
• Previous customer service experience preferred.
• Experience in a community-focused organization or membership-based facility preferred.

Responsibilities

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Process membership applications, cancellations, and changes.
• Handle transactions, including membership fees and program payments.
• Maintain accurate notes, records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Enforce safety guidelines and implement risk management procedures according to training.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in staff meetings and contribute to improving member services. Assist with special events and community outreach as needed.

Skills

Interpersonal skills

Customer service

Multitasking

Data entry

Computer skills

Education

High school diploma

Tools

Membership management software

POS systems

Job description

As a YMCA Member Service Representative, you will be the first point of contact for current and prospective members. You will provide excellent customer service, assist with membership inquiries, and support various administrative tasks to ensure a positive member experience.

The Benbrook branch is currently seeking a front desk Member Service Representative with availability to work weekday closing shifts (5-10pm) and daytime weekend shifts. However, open availability is preferred. This is a part-time position, approximately 15-20hr a week.

Key Responsibilities

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours.
• Assist with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle transactions, including membership fees and program payments.
• Maintain accurate notes, records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Enforce safety guidelines and implement risk management procedures according to training.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in staff meetings and contribute to improving member services.Assist with special events and community outreach as needed.

Qualifications

• Must be minimum 16yrs of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
• Previous customer service experience preferred.
• Experience working in a community-focused organization or membership-based facility preferred.

Skills

• Strong interpersonal and communication skills.
• Ability to multitask and handle stressful situations with professionalism.
• Proficiency in basic computer skills and familiarity with member management software.
• Strong problem-solving skills and attention to detail.

OUR MISSION

To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.

AREAS OF IMPACT

The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming:

we are open to all. We are a place where you can belong and become.

We are genuine:

we value you and embrace your individuality.

We are hopeful:

we believe in you and your potential to become a catalyst in the world.

We are nurturing:

we support you in your journey to develop your full potential.

We are determined:

above all else, we are on a relentless quest to make our community stronger beginning with you.

MAKE A DIFFERENCE. WORK AT THE Y.