Member Service Representative

Talentify; Plano (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Talentify in Plano, TX is seeking a friendly Member Services Representative to serve on the YMCA front desk. You will greet members, scan cards, provide information, and promote memberships and YMCA programs to help build an inclusive community.

This role offers part-time hours (roughly 10 to 29 per week) with paid trainings, teamwork, and opportunities for advancement within the branch. A high school diploma or GED is required, and bilingual skills are a plus.

Qualifications

• High school diploma or GED required.
• Professional customer service and communication skills.
• Friendly and team oriented.
• Proficient with Microsoft Suite and web navigation.
• Bilingual helpful, but not required.

Responsibilities

• Promote and sell memberships and services.
• Learn quality tours tailored to member interests.
• Greet members by name and scan them in.
• Build relationships and retain members.
• Answer member questions promptly and professionally.
• Attend paid trainings and team meetings.
• Work with a team to support the branch.
• Perform light cleaning and hospitality tasks.
• Staff front desk and assist with busy times.
• Schedule will be 10–29 hours per week.

Skills

Customer service

Communication

Team player

Multitasking

Professional demeanor

Microsoft Office

Web navigation

Bilingual helpful

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause.

Member Service Representatives are responsible to:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements:

• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

As a Member Services Representative, you'll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Give quality tours to potential new members
• Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain members
• Providing prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment

Schedule:

Membership Service Representative – Hours & Availability

The following are the primary shifts we are currently hiring for:

Weekday Opening Shift: 4:45 AM – 9:00 AM

Weekday Closing Shift: 5:00 PM – 8:00 PM

Weekend Shifts: 12:00 PM – 5:00 PM on Saturdays and Sundays

This position supports member engagement, check-ins, and front desk operations during our busiest times.