Member Service Representative (Full Time)

PF No Critics Group; Tucson (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness in East Tucson, AZ is seeking a friendly Member Services Representative to create a positive member experience at the front desk. You will greet members and guests, assist with sign-ups, tours, and account updates, and help maintain a clean, welcoming club.

The ideal candidate has customer service experience, basic computer skills, a passion for fitness, and a positive, punctual attitude. You will handle phone inquiries, check members in, and escalate issues to management as

Qualifications

• Customer service experience preferred.
• Basic computer use and data entry.
• Passion for fitness and a healthy lifestyle.
• Upbeat, positive attitude and reliability.
• Punctual and dependable professional.
• Excellent listening and communication skills.
• Diplomacy in interactions with members and staff.
• Must be 18 years or older and legally eligible to work.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Answer phones and assist callers with inquiries.
• Check members into the system and assist with sign-ups.
• Give tours to prospective members.
• Process account updates and address member questions promptly.
• Keep the club clean and welcoming.

Skills

Customer service

Basic computer skills

Passion for fitness

Positive attitude

Punctuality

Empathy and problem solving

Education

High School diploma/GED

Job description

MEMBER SERVICES REPRESENTATIVE

Location: East Tucson, AZ

Type: Full Time

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.