Member Service Representative OVERNIGHT

Planet Fitness; Tucson (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

PF No Critics Group in Tucson, AZ is seeking a Member Services Representative. The role centers on delivering superior customer service to Planet Fitness members and guests, with front desk duties and member interactions.

Responsibilities include greeting members, processing sign-ups and tours, updating accounts, and maintaining a clean club environment. A positive attitude and reliability are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service and professional interaction with members and staff.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, assist callers.
• Check members into the system; conduct new member sign-ups.
• Take prospective members on tours.
• Process member account updates.
• Respond to questions and concerns; escalate to Manager as needed.
• Maintain club cleanliness and appearance.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Professional communication

Empathy and problem solving

Diplomacy

Education

High School diploma or GED

Job description

MEMBER SERVICES REPRESENTATIVE

Location: Broadway and Kolb Tucson AZ

Type: Full Time- Mon-Thurs 10pm-6am MAINLY JANITORIAL

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.