Member Service Representative - North Royalton YMCA

YMCA of Greater Cleveland; North Royalton (OH); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free YMCA membership

Employee discounts

Comprehensive Benefits Plan including:

Health, Dental, Vision, Retirement 8%+

Job summary

The YMCA of Greater Cleveland is seeking a to join our Greater Cleveland team at the front desk to support member services. You will process payments, enroll program participants, maintain records, and greet members with YMCA hospitality.

Ideal candidates are friendly, organized, and capable of handling multiple tasks in a fast-paced, people‑oriented environment. This role offers opportunities to grow with a mission-driven community organization.

Qualifications

• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership driven environment.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

Responsibilities

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and co-workers of any dilemmas, concerns, and updates.
• Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided.
• Maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members and visitors according to YMCA guidelines.

Skills

Customer service

Cash handling

Organization

Friendly personality

Membership environment

Multi-tasking

Computer/keyboard

Phone etiquette

Job description

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community. Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing.

Job Responsibilities

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and co-workers of any dilemmas, concerns, and updates.
• Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided.
• Maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members and visitors according to YMCA guidelines.

Qualifications

• At least 16 years of age.
• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership driven environment.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.