Member Service Representative West Park YMCA

YMCA of Greater Cleveland; Cleveland (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free YMCA membership

Employee discounts

Benefits plan including health, dental

Vision insurance

Retirement 8% paid by YMCA

Paid vacation

Job summary

YMCA of Greater Cleveland is seeking a part-time Member Service Representative to support front desk operations at our Cleveland location. Responsibilities include processing payments, enrolling members in programs, maintaining accurate records, and greeting members and guests according to YMCA guidelines.

The role emphasizes exceptional customer service, cash handling, data entry, and effective communication in a membership-driven environment. Evening and weekend availability are required.

Qualifications

• High school diploma or GED preferred.
• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership-driven environment.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

Responsibilities

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
• Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
• Ensure maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members / visitors according to YMCA guidelines.

Skills

Customer service

Cash handling

Organizational skills

Data entry

Computer skills

Phone etiquette

Communication

Education

High school diploma

Job description

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all.

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

Occasional evening and weekend availability required.

This is a Part Time position.

Job Responsibilities

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
• Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
• Ensure maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members / visitors according to YMCA guidelines.

Qualifications

• High School Diploma or GED preferred.
• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership driven environment.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

About YMCA of Greater Cleveland

Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities.

That's why we offer an exceptional package that includes:

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.