Member Service Representative II (Float)

Maine Credit Union League; Saco (ME); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Fully subsidized employee-only health

401(k) with employer match

Paid time off and holidays

Job summary

Saco Valley CU is seeking a full-time Member Service Representative II (Float) to support our Saco branches. You’ll be the friendly face for everyday banking, account opening and support, and digital banking help, floating between branches based on business needs.

We are a Best Place to Work in Maine, and the role offers weekend coverage with pay differential, plus a benefits package including health, dental and vision insurance and a 401(k) plan.

Qualifications

• 1–3 years of similar or related experience.
• Strong communication and collaboration skills.
• Comfort using computers and learning new systems.

Responsibilities

• Assist members with teller transactions and account questions.
• Identify opportunities to cross-sell products or services.
• Open personal, business, and IRA accounts and help members with additional services.
• Support online and mobile banking needs.
• Resolve member issues with professionalism and care.
• Work collaboratively with branch team members.
• Monday-Friday schedule; occasional Saturdays with pay differential.

Skills

Customer service

Cross-selling

Account opening

Digital banking

Communication

Teamwork

Confidentiality

Job description

Saco Valley CU is hiring a Member Service Representative II (Float) in Saco.

Description

Looking for a role where you can help people, utilize financial service skills, and be part of a supportive local team? Saco Valley CU, recognized as a Best Place to Work in Maine every year from 2019 through 2026, is hiring a full-time Member Service Representative II (Float) to support our Saco branches.

In this role, you’ll be one of the friendly faces members count on for everyday banking, account opening and support, digital banking help, and problem-solving. You’ll primarily float between the Saco branches to support operations based on business needs.

Why Join SVCU:

• Join a local credit union that values great service, teamwork, and a positive work environment
• Support members with everyday banking and digital services
• Enjoy opportunities to participate in community volunteer activities
• Learn, grow, and develop within SVCU

What You’ll Do:

• Assist members with teller transactions and account questions
• Identify opportunities to cross-sell products or services
• Open personal, business, and IRA accounts and help members with additional services
• Support online and mobile banking needs
• Resolve member issues with professionalism and care
• Work collaboratively with branch team members
• Monday-Friday schedule; occasional Saturdays with pay differential
• Health, dental, and vision insurance, including fully subsidized employee-only coverage options; dependent coverage available
• 401(k) with employer match, plus annual discretionary contribution
• Paid time off with immediate accrual and paid holidays
• One to three years of similar or related experience
• Strong communication and collaboration skills
• Comfort using computers and learning new systems
• Ability to maintain confidentiality and handle sensitive information

What Would Make You Stand Out:

• Familiarity with digital banking platforms and financial products
• Ability to identify members’ financial needs and recommend appropriate solutions
• Account-opening experience

This role is based in a branch environment and involves assisting members in person, using a computer, and moving within the branch as needed. Frequent travel between the branches is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

SVCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.

Salary Description:

$20-$23/hour, based on experience