Member Service Representative 2 - Bilingual (Ark City)

Mid American Credit Union; Arkansas City (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Mid American Credit Union in Arkansas City, KS seeks a friendly Member Service Representative to provide courteous, face-to-face service and build lasting member relationships. You’ll help members with inquiries, explain products, and ensure a memorable visit.

The ideal candidate has 6 months to 2 years of customer service experience, proficiency with Windows and Microsoft Office (Outlook, Word, Excel), and a helpful, patient approach to problem solving.

Qualifications

• Education - High School Diploma or GED required.
• Experience - Six months to two years of similar or related experience.
• Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

Responsibilities

• Provide friendly and efficient customer service to members who still enjoy face-to-face interaction.
• Develop ongoing relationships with members to make their visits a memorable experience.
• Follow all policies and procedures set by the credit union when assisting members.
• Explain documentation related to account ownership to include trust and business accounts to members.
• Ability to multi task while maintaining a high level of efficiency.

Skills

Customer service

Communication

Empathy

Patience

Organization

Windows

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectationsevery day?

What You'll Do

At Mid American Credit Union a Member Service Representative, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to members who still enjoy face-to-face interaction. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience.

Member Relations

• Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service.
• Demonstrate the ability to demonstrate critical thinking while handling complex transactions.
• Demonstrate an understanding of products and willingness to educate our member about them.
• Maintain a positive attitude and engages members when they interact with them.

Operations

• Follow all policies and procedures set by the credit union when assisting members.
• Understand cash and check handling responsibilities and procedures. Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members.
• Ability to multi task while maintaining a high level of efficiency.
  

What You Need to Get the Job Done

• Education - High School Diploma or GED required
• Experience - Six months to two years of similar or related experience. Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

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Este Empleador Participa en E-Verify

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