Member Service Representative 2 - E-Branch

Mid American Credit Union; Wichita (KS); On-site; USD 29,000 - 36,000; Full time

Job summary

Mid American Credit Union is seeking a Member Service Representative to assist members through in-person, video, and phone channels. You will verify information, complete transactions, and uphold security and privacy standards in a busy branch environment while delivering friendly, accurate service.

This on-site role requires a professional appearance, strong written and verbal communication, and the ability to multitask while building relationships.

Qualifications

• High School Diploma or GED required.
• Six months to two years of similar or related experience with delivering exceptional service.
• Proficiency with multitasking and building relationships; confidentiality and discretion are important.
• Good listening skills and tactful delivery essential.

Responsibilities

• Performs member servicing using computerized systems for verification.
• Gathers information to complete transactions.
• Validate information and perform video banking functions.
• Demonstrates accuracy and attention to detail.
• Maintains a positive, friendly, professional attitude and appearance.
• Keeps pace with changes in products and services; ongoing training on BSA/AML compliance.
• Completes and adheres to annual training on policies and procedures.
• Completes periodic training on updates in policies and procedures.

Skills

Customer service

Verbal communication

Written communication

Discretion

Conflict resolution

Listening skills

Education

High School Diploma or GED

Tools

Video banking

Job description

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

This is not a remote or hybrid position.

Essential Functions and Responsibilities

• Performs member servicing by using several computerized systems for member verification
• Gathers relevant information to complete the transaction
• Validate information and perform video banking functions
• Demonstrate a high degree of accuracy and attention to detail
• Maintains a positive, confident, friendly and professional attitude and appearance
• Continually develops subject matter expertise, keeps pace with changes in products and services
• Completes and adheres to annual training regarding BSA/AML compliance
• Completes periodic training pertaining to updates in policies and procedures

Skills and Qualifications

• Education - High School Diploma or GED required
• Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
• Additional skills – Proficiency with multitasking and building relationships; interactions with members and coworkers often rely on confidentiality and discretion, as well as demonstration of conflict anticipation and resolution, tactful delivery, and good listening skills.
• Other – Professional appearance and manner, as well as punctuality.

Physical Demands and Work Environment

• Must be able to lift 10 pounds
• Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
• Interactions with members and coworkers include telephone and video calls, in addition to in-person interfacing.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar