Bilingual Member Service Rep | Friendly Banking

Mid American Credit Union; Arkansas City (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Mid American Credit Union in Arkansas City, KS seeks a friendly Member Service Representative to provide courteous, face-to-face service and build lasting member relationships. You’ll help members with inquiries, explain products, and ensure a memorable visit.

The ideal candidate has 6 months to 2 years of customer service experience, proficiency with Windows and Microsoft Office (Outlook, Word, Excel), and a helpful, patient approach to problem solving.

Qualifications

• Education - High School Diploma or GED required.
• Experience - Six months to two years of similar or related experience.
• Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

Responsibilities

• Provide friendly and efficient customer service to members who still enjoy face-to-face interaction.
• Develop ongoing relationships with members to make their visits a memorable experience.
• Follow all policies and procedures set by the credit union when assisting members.
• Explain documentation related to account ownership to include trust and business accounts to members.
• Ability to multi task while maintaining a high level of efficiency.

Skills

Customer service

Communication

Empathy

Patience

Organization

Windows

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Mid American Credit Union in Arkansas City, KS seeks a friendly Member Service Representative to provide courteous, face-to-face service and build lasting member relationships. You’ll help members with inquiries, explain products, and ensure a memorable visit.

The ideal candidate has 6 months to 2 years of customer service experience, proficiency with Windows and Microsoft Office (Outlook, Word, Excel), and a helpful, patient approach to problem solving.