Member Service Representative

Planet Fitness - Excel Fitness; Winterville (NC); On-site; USD 42,000 - 100,000; Full time

Job summary

An established industry player is seeking enthusiastic team players to join their rapidly growing franchise. This role focuses on delivering outstanding customer service and maintaining cleanliness within the facility. As part of a dynamic team, you will engage with members, assist with their needs, and ensure a welcoming atmosphere. With opportunities for career advancement, starting from the front desk, you can grow into managerial roles with competitive salaries. If you thrive in a supportive environment and are passionate about fitness, this is the perfect opportunity for you!

Benefits

Paid Leave for Full-Time Employees

Health and Safety Protocols

Team Player Environment

Qualifications

• Exceptional customer service skills required.
• Must be punctual and reliable with a positive attitude.

Responsibilities

• Provide exceptional customer service and check members in.
• Assist prospective members with tours and account sign-ups.

Skills

Customer Service Skills

Positive Attitude

Reliability

Communication Skills

Education

High School Diploma or GED

Job description

Grow with us!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

See for yourself!

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities

- Provide an exceptional customer service experience.

- Responsibilities include:

1. Check members into the system.
2. Take prospective members on tours then assist them with the new account sign-up process.
3. Facilitate needed updates to members’ accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Detailed cleaning in all areas of the facility.

Qualifications/Requirements

1. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
2. People with positive mental attitudes excel here!
3. Customer service background preferred.
4. Punctuality and reliability is a must.
5. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
6. High School diploma/GED equivalent required.
7. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter commercial cleaning products during shift.
5. Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
6. Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
7. Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
8. Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.

Need a day off? Full time employees have paid leave to take a break!