Full-Time - PAT Member Service Representative I - NE Philadelphia

American Heritage Credit Union; Stonycreek Township (PA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking financial institution as a Full-Time PAT Member Service Representative I. This virtual position offers the chance to engage with members, handling routine transactions and providing top-notch customer service. With a competitive hourly wage and comprehensive benefits, this role not only supports your career growth but also emphasizes a friendly and environmentally conscious work environment. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

401(k) with company match

Comprehensive benefits

Friendly work environment

Qualifications

• Prior cash handling and customer service experience required.
• Previous credit union/banking experience is a plus.

Responsibilities

• Serve members by providing service and information efficiently.
• Perform routine transactions including deposits and withdrawals.
• Identify cross-sell opportunities and promote services.

Skills

Cash Handling

Customer Service

Cross-Selling

Education

High School Diploma

Job description

Full-Time - PAT Member Service Representative I - NE Philadelphia

Join us at American Heritage Credit Union as a Full-Time PAT Member Service Representative I in NE Philadelphia.

Position Details

This is a virtual representative position based at our main campus in Northeast Philadelphia. The role involves routine member transactions such as deposits, withdrawals, cash advances, loan payments, transfers, and check cashing via the Personal-interactive teller unit.

Responsibilities

1. Serve members by providing service and information in a pleasant, efficient manner via PTM/ITM.
2. Identify cross-sell opportunities and promote services to members.
3. Perform routine transactions including cash/check deposits, withdrawals, and transfers.
4. Review accounts and analyze member questions/problems to meet their financial needs.

Qualifications

• Prior cash handling and customer service experience required.
• Previous credit union/banking experience is a plus.
• Flexibility to work Contact Center hours: Monday-Friday 7:55 a.m. - 7:05 p.m. & Saturday 8:55 a.m. - 3:05 p.m. (hours subject to change).

Compensation and Benefits

Base pay ranges from $18.00/hr - $20.00/hr. We offer a competitive salary, comprehensive benefits, including a 401(k) with a generous company match, and a friendly, environmentally conscious work environment.

Additional Information

American Heritage Credit Union is a $5 billion financial institution with immediate openings. Referrals can increase your chances of interviewing. Apply now to join our team in NE Philadelphia.