Member Service Representative

S3 Shared Service Solutions, LLC; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Member Service Representative to join their remote Contact Center team. This entry-level role offers the chance to assist members with banking products and services, ensuring exceptional customer experiences. With a commitment to teamwork and a positive attitude, you'll thrive in a fast-paced environment while benefiting from comprehensive training and generous perks, including medical insurance and a 401(k) plan. Join a recognized top workplace and make a meaningful impact in the financial services industry.

Benefits

Medical, dental, and vision insurance

Generous Paid Time Off and up to 11 holidays

401(k) with employer match

Employee referral, wellness, and recognition programs

Qualifications

• Preferred: 6 months of customer service experience.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Answer calls, utilizing knowledge of credit union products.
• Complete verification, review accounts, and resolve issues.
• Specialize in digital, cards, or loans-related queues.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Ability to Work Independently

Proficiency in Multiple Platforms

Job description

Join to apply for the Member Service Representative role at S3 Shared Service Solutions, LLC.

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 by the Baltimore Sun, and recognized as a 2023 Top Workplace in the USA, for leadership, and as one of America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver exceptional service that generates quality results for our partners. We invest in your learning and development through comprehensive training programs to support your success.

S3 is a Credit Union Service Organization (CUSO), owned by credit unions, supporting their operations and delivering world-class service to credit union members for their financial needs.

The Member Service Representative will be part of our remote Contact Center team, handling calls to assist with membership, banking products, services, and rates, aiming to exceed member expectations. We value employees who are self-motivated, dependable, adaptable, team-oriented, and member-focused.

S3 STAR Values

• Service
• Teamwork
• Attitude
• Results

Location: Remote

Top Job Responsibilities

1. Answer calls, utilizing knowledge of credit union products and systems to assist members and non-members.
2. Complete verification, review accounts, communicate policies, and coordinate with management to resolve issues remotely.
3. Specialize in digital, cards, or loans-related queues and process transactions.

Other Responsibilities and Opportunities

• Correspond with other departments via email for additional requests or research.
• Perform additional projects and duties as assigned.

Qualifications & Skills

• Preferred: 6 months of customer service experience.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a fast-paced environment.
• Highly organized, detail-oriented, and able to work independently.
• Proficient in navigating multiple platforms simultaneously.
• Remote work experience with dual monitors is a plus.
• Comfortable in a structured, procedure-driven role.

FLSA: Nonexempt

Perks and Benefits

• Medical, dental, and vision insurance
• Generous Paid Time Off and up to 11 holidays
• 401(k) with employer match
• Employee referral, wellness, and recognition programs
• Salary: $19.23/hour

Equal Employment Opportunity

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected statuses.

ADA Statement & Requirements

S3 is committed to inclusion and provides reasonable accommodations for individuals with disabilities.

Work Environment

This role operates in a professional office environment, utilizing standard office equipment.

Cognitive and Physical Requirements

Includes information processing, problem-solving, and physical activities like sitting and using hands for keyboarding.

Emotional and Interaction Aspects

Work involves short deadlines, high-stress periods, and ongoing interactions.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Banking