Full-Time - PAT Member Service Representative I - NE Philadelphia

American Heritage Credit Union; Pennsylvania Furnace (PA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking credit union as a Full-Time PAT Member Service Representative in Northeast Philadelphia. This virtual role offers an engaging environment where you'll perform essential member transactions and provide excellent service. You'll have the opportunity to promote services, identify cross-sell opportunities, and assist members with their financial needs. With a competitive salary and a comprehensive benefits package, this entry-level position is perfect for individuals looking to grow in the banking industry. Embrace a friendly and environmentally conscious workplace that values your contributions.

Benefits

401(k) with company match

Comprehensive benefits package

Friendly work environment

Progressive workplace

Flexible hours

Qualifications

• Prior Cash Handling and Customer Service experience required.
• Experience in Credit Unions or Banking is a plus.

Responsibilities

• Provide member service and information efficiently via PTM/ITM.
• Analyze and resolve member questions/problems.

Skills

Cash Handling

Customer Service

Cross-selling

Tools

ACS system

Job description

Full-Time - PAT Member Service Representative I - NE Philadelphia

Join us at American Heritage Credit Union as a Full-Time PAT Member Service Representative I in Northeast Philadelphia. This virtual position within our Contact Center involves performing routine member transactions such as deposits, withdrawals, cash advances, loan payments, transfers, and check cashing via the Personal-Interactive Teller Unit.

Responsibilities

• Provide member service and information efficiently via PTM/ITM (Personal Teller Machine/Interactive Teller Machine).
• Identify cross-sell opportunities and promote services to members.
• Handle routine member transactions, including deposits, withdrawals, and transfers.
• Conduct account reviews.
• Analyze and resolve member questions/problems, referring or cross-selling products/services using the ACS system to meet members' financial needs.

Qualifications

• Prior Cash Handling and Customer Service experience required.
• Experience in Credit Unions or Banking is a plus.
• Flexible availability to work Contact Center hours: Monday-Friday 7:55 a.m. to 7:05 p.m., Saturday 8:55 a.m. to 3:05 p.m. (hours may change based on management's needs).

We offer a competitive salary ranging from $18.00 to $20.00 per hour, along with a comprehensive benefits package, including a 401(k) with a generous company match, in a friendly, progressive, and environmentally conscious work environment.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other