SHP Customer Service Representative I (Remote Option within member service area)

Marshfield Clinic; Marshfield (WI); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated customer service representative to enhance member satisfaction. This role offers career growth opportunities and a supportive work environment. After an initial training period, remote work options are available. Ideal candidates will have strong communication skills and a commitment to patient-focused service.

Benefits

Career advancement opportunities

Remote work option after training

Supportive work environment

Qualifications

• Minimum of two years of experience in customer service.
• Strong verbal and written communication skills.

Responsibilities

• Ensure positive customer interactions with members.
• Research and resolve inquiries in a timely manner.
• Participate in ongoing training and coaching.

Skills

Communication

Customer Service

Problem Solving

Education

High school diploma or equivalent

Associate or Bachelor’s Degree in business administration

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote option available after proven successful performance within the 60-90 day onsite training period
- Supportive and collaborative work environment
- Chance to make a positive impact on member satisfaction
- Regular full-time position with a structured work schedule

What to Expect (Job Responsibilities):
- Ensure positive customer interactions with members of a major product line (Medicare Advantage or Commercial/Marketplace)
- Interact with members, applicants, providers, and agents via telephone to address concerns
- Research and resolve inquiries in a timely manner
- Escalate complex issues to a Benefit Specialist as necessary
- Participate in ongoing training and coaching to enhance customer service skills

What is Required (Qualifications):
- Minimum educational requirement: High school diploma or equivalent
- Minimum of two years of experience in customer service
- Demonstrated proficiency in handling high-pressure situations
- Strong verbal and written communication skills
- Ability to listen and serve with a focus on patients and customers

How to Stand Out (Preferred Qualifications):
- Associate or Bachelor’s Degree in business administration
- Experience working in a health insurance call center
- State of Wisconsin Insurance Agent’s license

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #Teamwork

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