Member Account Representative

Corn Belt Energy Corporation; BLOOMINGTON (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Corn Belt Energy Corporation in Bloomington, MN seeks a Member Account Representative to be the first contact for customers across in-person, phone, and online channels. You will process payments, explain billing, and maintain accurate customer records while collaborating with staff.

The role requires strong communication and problem-solving skills with occasional after-hours duties. This on-site position emphasizes dependable service, accurate billing, and proactive customer support in a

Qualifications

• High school graduate or equivalent.
• 1–2 years related office and customer service experience.
• Excellent problem solving, organization, and prioritization skills.
• Proficiency with personal computers and ability to compile spreadsheets, documents and forms.
• Experience with data access using computerized records systems and cashiering.
• Excellent customer service and communication skills for in-person, phone, and written interactions.
• Willingness to work after hours in rare mass power outage events.

Responsibilities

• Provide front-line customer service in person and by phone; refer guests to appropriate staff.
• Receive and process all forms of payment and handle cash; prepare deposits.
• Explain, interpret, and apply department standards, policies, and criteria to customers.
• Maintain knowledge of billing, collections, and disconnects for non-payment of bills.
• Fill out forms, determine charges, collect deposits, and issue service/orders via software.
• Interact courteously with customers; resolve issues and refer others as needed.
• Responsible for billing functions and accuracy of customer accounts.
• Learn rate schedules and billing processes; answer billing questions.
• Prepare internal reports on billing and customer accounts.
• Handle related tasks: phones, refunds, reporting, reception, and resources.
• May undertake special projects and other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Organization

Prioritization

PC proficiency

Spreadsheet skills

Cashiering

Data entry

After-hours availability

Education

High school diploma or equivalent

Job description

PURPOSE OF POSITION

As the first point of contact, the Member Account Representative will provide exceptional customer service to all callers, visitors and guests of the Cooperative via a variety of communication channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide front-line customer service in person and by telephone and refers guests to appropriate office or staff while effectively communicating orally and in writing.
2. Receive and process all forms of payment, utilize check scanning equipment, prepare necessary cash collection and deposit slips in conjunction with Accounting.
3. Interpret, explain, and apply department standards, policies, procedures, and criteria when talking with customers.
4. Maintain thorough knowledge of collections, payment arrangements, and disconnects for non-payment of bills, according to current policies.
5. Fill out common forms, determine charges for service requested, collect deposits, prepare change of address records, and issue new service or discontinuance orders using computer software.
6. Should have considerable skill in effectively dealing with a variety of people under many circumstances. Must be able to listen and respond courteously to customers' comments or concerns, resolve problems within the scope of this position and refer specific issues and inquiries to the appropriate Cooperative personnel.
7. Responsible for billing functions such as monthly billings and month-end processes. Responsible for maintaining a high degree of accuracy for information entered on customer accounts and billing.
8. Learn and maintain a thorough knowledge of rate schedules and billing processes and answer customer billing questions regarding usage and cost.
9. Prepare and complete various internal reports regarding billing and customer accounts.
10. May work on a variety of related tasks including but not limited to answering phones, payments, billing, refunds, collections, reporting, mail processing, reception, and assisting customers in finding appropriate resources.
11. Will be given special projects and all other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school graduate or equivalent.
2. 1-2 years related office and customer service experience.
3. Excellent problem solving, organization, and prioritization skills.
4. Proficiency operating a personal computer as well as the ability to compile spreadsheets, documents and forms.
5. Experience accessing data using a computerized records system; experience making change and cashiering.
6. Excellent customer service and communication skills required to interact with customers in-person, by phone, and in written correspondence.
7. Willingness to work after hours in rare instances of mass power outages.

WORK CONDITIONS

Work will be performed on-site in an office setting.