Member Service Representative

4-County Electric Power Association; North Carolina; On-site; USD 28,000 - 36,000; Full time

Job summary

The 4-County Electric Power Association is seeking a full-time Customer Service Associate to deliver outstanding service to members at the front counter and call center. You will handle cash transactions, balance drawers, assist with billing inquiries, and promote our services, with occasional shifts at Corporate Center and Starkville locations.

Strong interpersonal skills and computer terminal experience are essential.

Qualifications

• Experience handling cash transactions and balancing cash drawers.
• Ability to interact with the public and provide courteous service.
• Experience operating computer terminals and office machines.

Responsibilities

• Provide members with excellent customer service on a daily basis.
• Back up cashiers and clerical functions to maximize customer relations.
• Market and sell customer services and programs; consult with members on billing or problems as they arise.
• Rotate between call center and cashiering at Corporate Center and Starkville locations if needed.

Skills

Customer service

Cash handling

Public contact

Office machines

Tools

Cash register

POS terminal

Office equipment

Job description

We are looking for highly self-motivated individuals with excellent customer service skills. This is a full-time position with the primary goal of providing our members excellent customer service daily.

Must have work experience that includes handling cash transactions, balancing cash drawers, public contact, and operating computer terminals and other office machines. Previous call center experience preferred.

Requirements

To foster and maintain positive relations with our members and the public through accurate, friendly, and courteous service.

Back up cashiers and clerical functions to maximize customer relations and assure timely, professional service.

To effectively market and sell customer services and programs, consult with members regarding energy conservation, company policies and procedures, billing, or common problems as they arise.

If needed, this position may require the MSR to work at the Corporate Center and Starkville locations and rotate from the call center to cashiering on the front counter.