Member Service Representative

4-County Electric Power Association; Columbus (MS); On-site; USD 26,000 - 34,000; Full time

Job summary

4-County Electric Power Association in Columbus, MS is seeking motivated individuals for a full-time, on-site customer service role. The position focuses on delivering excellent service to members, handling cash accurately, and providing friendly support at the front counter and call center.

Responsibilities include assisting with billing inquiries, promoting available programs, and advising on energy conservation.

Qualifications

• Must have experience handling cash, balancing cash drawers, public contact, and operating computer terminals.

Responsibilities

• Provide excellent customer service to members daily.
• Back up cashiers and clerical functions to ensure smooth operations.
• Assist members with billing, programs, and energy conservation guidance.
• May rotate between call center and cashier/front counter locations as needed.

Skills

Cash handling

Balancing cash drawers

Public contact

Computer terminals

Call center experience

Job description

We are looking for highly self-motivated individuals with excellent customer service skills. This is a full-time position with the primary goal of providing our members excellent customer service daily.

Must have work experience that includes handling cash transactions, balancing cash drawers, public contact, and operating computer terminals and other office machines. Previous call center experience preferred.

Requirements

To foster and maintain positive relations with our members and the public through accurate, friendly, and courteous service.

Back up cashiers and clerical functions to maximize customer relations and assure timely, professional service.

To effectively market and sell customer services and programs, consult with members regarding energy conservation, company policies and procedures, billing, or common problems as they arise.

If needed, this position may require the MSR to work at the Corporate Center and Starkville locations and rotate from the call center to cashiering on the front counter