Member Service Representative

People Driven Credit Union; Washington Charter Township (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical (employer paid)

Dental (employer paid)

Vision (employer paid)

Family health option at low cost

401(k) program

Life Insurance

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

People Driven Credit Union in Romeo, MI is seeking a Full Time Member Service Representative to greet members, handle teller transactions with accuracy, and offer friendly solutions that enhance their banking experience.

You will identify opportunities to refer products and loan options that align with members' financial goals while delivering outstanding service in a team-focused environment. Background check required.

Qualifications

• High School diploma or equivalent required; some college preferred.
• Previous customer service and cash handling experience required.
• Experience in financial services preferred.
• Must pass background and drug screening.

Responsibilities

• Greet members and handle teller transactions with accuracy and courtesy.
• Identify and refer products and loan options that meet members' financial goals.
• Provide friendly solutions and guidance to enhance member banking experiences.

Skills

Cash handling

Customer service

Sales

Communication

Education

High School diploma or equivalent

Some college

Job description

Description

Are you People Driven? Do you want to be a part of a vibrant, member-centric organization that values problem solving and forward thinking ideas? If so, join People Driven Credit Union as a Full Time Member Service Representative in our Romeo, MI branch! You’ll engage directly with our valued members, offering friendly support and solutions that make a real difference.

As a team member, not only will you be offered a competitive hourly pay rate, you'll also enjoy benefits such as employer paid Medical, Dental, and Vision for you, with a low cost share to add family members. PDCU also offers a generous 401(k) program, Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts. Take the next step in your career and be a part of a passionate team dedicated to enhancing member experiences!

Your day to day as a Member Service Representative

As a Member Service Representative at People Driven Credit Union you will be the friendly face that greets our valued members, setting the tone for exceptional service. Your role will encompass a variety of responsibilities, including handling teller transactions with precision and efficiency. You will have the opportunity to make meaningful connections by identifying and referring products and loan options that align with their financial goals. Your expertise will not only help members navigate their banking experience but also empower them to make informed decisions regarding their finances, all while fostering a welcoming environment where they feel valued and respected.

What matters most

To excel in this role, a combination of interpersonal and technical skills is essential. Previous customer service and cash handling experience is required, providing you with a strong foundation to succeed. Previous experience in the financial services industry is preferred. Strong communication skills are vital, as you will be interacting with a diverse member base, addressing their inquiries, and providing tailored solutions. Attention to detail is crucial when handling teller transactions and managing account openings and closings.

Requirements:

Education:

• High School graduate or equivalent, some college preferred.

Experience:

• Previous experience in customer service and cash handling is required.

**Must pass background and drug screening.

Requirements

ob Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School graduate or equivalent, some college preferred.

Experience:

• Experience in cash handling, sales, or customer service is preferred.