Member Service Representative

Community First Credit Union | Wisconsin; Neenah (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Community First Credit Union is seeking a Member Service Representative to engage with members face-to-face, uncover financial needs, and offer appropriate deposit and loan products. You’ll open and service accounts, assist with transfers, and handle loan applications.

The role emphasizes strong communication, organization, and a service-driven mindset to deepen member relationships at our Wisconsin branches.

Qualifications

• Associate's degree in banking, finance, business, or related field.
• Two years of relevant experience; prior lending and financial services experience is preferred.
• Excellent verbal and written communication; strong time management and organization.

Responsibilities

• Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions.
• Open and service deposit accounts for members, including various account types.
• Assist with service needs such as wire transfers, payroll deduction, checks, and statements.
• Take loan applications, analyze debt ratio/collateral, obtain approval, and close loans.
• Cross-sell credit union products and services to deepen member relationships.
• Address member questions about mortgage, consumer, and other loan products.

Skills

Customer service

Communication

Time management

Organization

MS Office familiarity

Problem solving

Education

Associate's degree in banking, finance, business, or related field

Tools

Microsoft Office

Web-based software

Job description

We believe passionate people provide excellent service. As our Member Service Representative, your active listening skills, "find a way" attitude, and financial acumen will solidify your role as a valued partner for our members. Our strong branch traffic shows there's still something special about the face-to-face conversations you’ll support. Having relationship-based discussions to uncover a member’s financial needs will allow you to offer exceptional consumer deposit and loan products solutions. If you seek meaningful work and aspire to create a positive, life-changing difference in your community, we'd like to talk with you!

As our Member Service Representative, you will:

• Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions utilizing products and services available within Community First.
• Provide solutions within the governing policies and procedures of the credit union
• Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets, HSA, IRA, ACH, and ATM. Also, close accounts when necessary
• Assist members with service needs, including wire transfers, payroll deduction/direct deposit, check and ATM requests, and statement queries
• Assist members in the successful resolution of questions or concerns they may have regarding their accounts at Community First
• Take loan applications, perform debt ratio/collateral analysis, obtain approval, close loan, and complete file
• Customize protection solutions for all applicable lending products, including payment protection, GAP, and warranty
• Address member questions about mortgage loans, commercial loans, credit cards, and other products or services
• Promote and cross-sell based on member needs all credit union products and services to increase services per household and deepen member relationships

We are open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.

An ideal candidate will have a combination of:

• Associate's degree in banking, finance, business, or a related field
• Two years of relevant experience; prior lending, and financial services experience is preferred

• Exceptional verbal and written communication skills, strong time management, and organizational skills
• Familiarity with Microsoft Office suite and web-based software packages
• Passion for providing outstanding service to our members - internal and external
• The ability to work hard, find solutions and have fun