Member Service Representative

People Driven Credit Union; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employer paid health insurance

Dental coverage

Vision coverage

401(k)

Life Insurance

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

People Driven Credit Union in Romeo, MI, is hiring a Full Time Member Service Representative to greet members, handle teller transactions, and provide friendly, solution-oriented service.

You will identify and refer banking products that fit members' financial goals while maintaining a welcoming, member-centric environment. Background checks and drug screening are required.

Qualifications

• Previous customer service and cash handling experience is required.
• Experience in the financial services industry is preferred.
• Must pass background and drug screening.
• High School graduate or equivalent, some college preferred.

Responsibilities

• Greet members and handle teller transactions with accuracy and efficiency.
• Identify and refer products and loan options aligned with members' financial goals.
• Assist members in navigating banking services and making informed financial decisions.
• Manage account openings and closings with attention to detail.

Skills

Customer service

Cash handling

Strong communication

Education

High School diploma or equivalent

Some college preferred

Job description

Description

Are you People Driven? Do you want to be a part of a vibrant, member-centric organization that values problem solving and forward thinking ideas? If so, join People Driven Credit Union as a Full Time Member Service Representative in our Romeo, MI branch! You’ll engage directly with our valued members, offering friendly support and solutions that make a real difference.

As a team member, not only will you be offered a competitive hourly pay rate, you'll also enjoy benefits such as employer paid Medical, Dental, and Vision for you, with a low cost share to add family members. PDCU also offers a generous 401(k) program, Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts. Take the next step in your career and be a part of a passionate team dedicated to enhancing member experiences!

Your day to day as a Member Service Representative

As a Member Service Representative at People Driven Credit Union you will be the friendly face that greets our valued members, setting the tone for exceptional service. Your role will encompass a variety of responsibilities, including handling teller transactions with precision and efficiency. You will have the opportunity to make meaningful connections by identifying and referring products and loan options that align with their financial goals. Your expertise will not only help members navigate their banking experience but also empower them to make informed decisions regarding their finances, all while fostering a welcoming environment where they feel valued and respected.

What matters most

To excel in this role, a combination of interpersonal and technical skills is essential. Previous customer service and cash handling experience is required, providing you with a strong foundation to succeed. Previous experience in the financial services industry is preferred. Strong communication skills are vital, as you will be interacting with a diverse member base, addressing their inquiries, and providing tailored solutions. Attention to detail is crucial when handling teller transactions and managing account openings and closings.

Requirements:

Education:

• High School graduate or equivalent, some college preferred.

Experience:

• Previous experience in customer service and cash handling is required.

**Must pass background and drug screening.

Requirements

ob Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School graduate or equivalent, some college preferred.

Experience:

• Experience in cash handling, sales, or customer service is preferred.