Member Service Representative

Planet Fitness - Excel Fitness; Harrisonburg (VA); On-site; USD 42,000 - 100,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as front desk associates. This role is pivotal in creating a welcoming environment for members, ensuring exceptional customer service, and maintaining cleanliness throughout the facility. With a commitment to growth, the company offers numerous opportunities for career advancement, allowing you to start from the front desk and potentially rise to management positions. If you are passionate about fitness and dedicated to providing a positive member experience, this is the perfect opportunity for you to thrive in a supportive and dynamic atmosphere.

Qualifications

• Hervorragende Kundenservicefähigkeiten sind erforderlich.
• Pünktlichkeit und Zuverlässigkeit sind ein Muss.

Responsibilities

• Bereitstellung eines außergewöhnlichen Kundenservice.
• Mitglieder im System einchecken und neue Mitglieder anmelden.

Skills

Kundenservice

Interaktion mit Mitgliedern

Pünktlichkeit

Zuverlässigkeit

Diplomatie

Education

High School Diplom/GED

Job description

Grow with us!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Virginia, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals.