Member Service Representative, Manchester, Part-time, Onsite

Digital Federal Credit Union; Harrisonburg (NH, VA); On-site; USD 35,000 - 55,000; Part time

Job summary

Join a leading credit union in New England, dedicated to helping members achieve their financial goals. In this role, you will identify members' needs, provide exceptional service, and support various financial transactions. With a focus on work-life balance and community involvement, this organization values diversity and inclusion. If you're looking for a rewarding opportunity to make a difference in people's lives while working in a supportive environment, this position is perfect for you.

Qualifications

• 1-3 years of related experience in a financial service role.
• Strong verbal communication and technical skills in office software.

Responsibilities

• Identify financial needs of members and provide excellent service.
• Process loan requests and handle teller transactions accurately.

Skills

Verbal Communication

Technical Skills (Word, Excel, Email)

Bilingual Skills

Education

High School Diploma or Equivalent

Job description

Description

This job involves working scheduled hours: Thursday to Friday from 10:30 to 7:30, and every Saturday from 8:30 to 3:30, totaling 22 hours per week.

What You'll Do

Summary/Objective: Contribute to DCU's success by identifying members' needs, providing excellent service, and helping members achieve their financial goals.

Essential Functions:

• Identify financial needs of members, build rapport, educate, cross-sell products, make referrals, and meet sales goals.
• Understand and explain DCU products and services, open new accounts, and conduct Notary Public services.
• Process loan requests, verify documents, and obtain necessary lending authority.
• Accurately handle teller transactions, assist with end-of-day balancing, and ATM balancing.
• Audit membership and loan files to ensure compliance and accuracy.
• Follow all policies and procedures to minimize risk and ensure security.
• Provide coverage in other departments or branches as needed.
• Suggest process improvements and perform other duties as assigned.

What You'll Need

• High School diploma or equivalent.
• 1-3 years of related experience.
• Good verbal communication skills.
• Technical skills in Word, Excel, and Email.
• Bilingual skills are a plus.

What We Do

DCU is the largest credit union in New England, serving over one million members across all 50 states, with more than 1,900 team members. We aim to be a great place to work, emphasizing work-life balance and community involvement.

We are an equal opportunity employer that values diversity, inclusion, and equity. We evaluate applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

If you need a reasonable accommodation during the employment process, please email [e-mail] with your request and contact information. Note that we do not currently offer Visa transfer or sponsorship for this position.

#INDHI #LI-ONSITE

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information on your rights under federal employment laws, review the Know Your Rights notice from the Department of Labor.