Member Service Representative

Crunch Fitness, Primetime Fitness LLC; Beachwood (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Crunch Fitness is seeking a front desk agent to join our team in Ohio. You will greet members, generate appointments, tour prospects, and enroll them in memberships, while serving as a knowledgeable resource on services and equipment.

Ideal candidates are customer-focused, with sales instincts and the ability to maintain accurate records in our systems. A positive, energetic attitude and team orientation are essential for success.

Qualifications

• Front desk or customer-facing experience preferred.
• Ability to explain membership options and answer questions clearly.
• Comfort with daily record-keeping and gym software.

Responsibilities

• Create a positive and inclusive environment for members checking in or seeking service at the front desk.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.
• Continuously sell membership services as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility

Skills

Customer service

Sales experience

Communication skills

Job description

Job Description

Here we grow again! We are looking for an amazing front desk agent to join our team with game changing career opportunities!

Crunch Fitness is the fastest growing fitness company in the industry. We are expanding at an unprecedented pace across the globe. Currently we’re looking for passionate team members to help power the growth of our Michigan market. Our growth is your opportunity to learn and grow with us.

If you’re passionate about changing people’s lives, dedicated, and love to have fun we’d love to connect with you. We are a growth mindset company that invests equally in our people and our product.

• Create a positive and inclusive environment for members checking in or seeking service at the front desk.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.
• Continuously sell membership services as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility