Membership Service Representative (closer)

Crunch Fitness, Primetime Fitness LLC; Ann Arbor (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Crunch Fitness in Michigan is looking for a friendly front desk agent to join our team and greet members with energy and professionalism.

You will check in members, answer questions about memberships, generate referrals, and guide guests through tours to enroll in a gym plan.

If you enjoy a fast-paced, upbeat environment and want a place to grow your sales and service skills, this is the opportunity to build your career with Crunch Fitness.

Qualifications

• Front desk experience or customer service experience preferred.
• Ability to generate referrals and enroll members.
• Knowledge of gym services and memberships is a plus.

Responsibilities

• Create a positive and inclusive environment for members at the front desk.
• Generate appointments and enroll new members through tours and presentations.
• Convert prospects to membership and maintain records using gym systems.
• Answer questions about memberships and equipment and promote services.

Job description

Job Description

Here we grow again! We are looking for an amazing front desk agent to join our team with game changing career opportunities!

Crunch Fitness is the fastest growing fitness company in the industry. We are expanding at an unprecedented pace across the globe. Currently we’re looking for passionate team members to help power the growth of our Michigan market. Our growth is your opportunity to learn and grow with us.

If you’re passionate about changing people’s lives, dedicated, and love to have fun we’d love to connect with you. We are a growth mindset company that invests equally in our people and our product.

• Create a positive and inclusive environment for members checking in or seeking service at the front desk.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.
• Continuously sell membership services as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility