Member Service Rep I: Launch Your Banking Career

San Diego County Credit Union Inc; San Diego (CA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

San Diego County Credit Union Inc seeks a Member Service Representative I to build meaningful relationships with members while delivering accurate, friendly service.

You will process routine transactions, explain products and services, and refer members to appropriate specialists, all while maintaining compliance and a professional appearance.

This full-time, 40-hours-per-week role requires strong communication and teamwork within a branch setting and may include weekend hours.

Formación

• High school diploma or equivalent.
• 6 months of customer service experience.
• Cash handling experience preferred.
• Strong listening, communication, time management, and organizational skills.
• Demonstrated ability to achieve assigned goals and performance expectations.
• Successful completion of New Hire Training course and exam.
• Ability to work independently and effectively in a team environment.
• Professional appearance and demeanor.

Responsabilidades

• Deliver exceptional member experience by consistently maintaining a positive and professional attitude while caring for members and resolving routine member questions.
• Accurately process routine member account transactions such as deposits, withdrawals, loan payments, wires, etc.
• Maintain a balanced cash drawer; follow branch operations, policy and procedures and risk management requirements.
• Use strong communication skills to understand and clarify members’ financial needs, provide valuable options to assist members.
• Identify and offer products and services to members and/or refer the member to an appropriate representative or partner to meet their financial needs.
• Work with branch team members to achieve assigned personal and branch performance goals.
• Participate in credit union campaigns, contests, member outreach efforts, community/business development events.
• Adhere to credit union regulatory and compliance requirements including AML, BSA, OFAC, CTR, MISP.

Conocimientos

Customer service

Cash handling

Active listening

Communication skills

Time management

Teamwork

Professional appearance

Educación

High school diploma

Descripción del empleo

San Diego County Credit Union Inc seeks a Member Service Representative I to build meaningful relationships with members while delivering accurate, friendly service.

You will process routine transactions, explain products and services, and refer members to appropriate specialists, all while maintaining compliance and a professional appearance.

This full-time, 40-hours-per-week role requires strong communication and teamwork within a branch setting and may include weekend hours.