Member Service Rep

Beacon Hill Staffing Group, LLC; Addison (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Member Services Representative in Dallas, TX, onsite, to deliver exceptional customer service for health plans and benefits. This role emphasizes quality interactions, problem-solving, and accurate documentation while collaborating with internal teams to resolve complex member issues.

Qualified candidates will have a high school diploma or equivalent and at least 3 years of customer service experience.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience.
• Strong communication and interpersonal skills.
• Excellent critical thinking and problem-solving abilities.
• Detail-oriented and organized.
• Insurance or healthcare experience is a plus, but not required.

Responsibilities

• Assist members with questions regarding their health plans and benefits.
• Help members locate providers and access services.
• Resolve concerns with professionalism, empathy, and strong problem-solving skills.
• Document member interactions accurately.
• Work with internal teams to address complex member issues.
• Provide an outstanding customer experience on every interaction.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Job description

Member Services Representative Dallas, TX (Onsite) $19-$22/hr Monday-Friday | 8:00 AM - 5:00 PM Temp-to-Hire

We are seeking a customer-focused Member Services Representative to join a growing healthcare organization. This role is ideal for someone who enjoys helping people, solving problems, and providing exceptional service. The focus is on quality customer interactions, not high call volume.

Responsibilities:

• Assist members with questions regarding their health plans and benefits
• Help members locate providers and access services
• Resolve concerns with professionalism, empathy, and strong problem-solving skills
• Document member interactions accurately
• Work with internal teams to address complex member issues
• Provide an outstanding customer experience on every interaction

Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience
• Strong communication and interpersonal skills
• Excellent critical thinking and problem-solving abilities
• Detail-oriented and organized
• Positive attitude and strong work ethic
• Insurance or healthcare experience is a plus, but not required

What We're Looking For:

• Someone who is highly customer-service oriented
• Strong personality and a genuine desire to help others
• Stable work history with proven reliability
• Team player who thrives in a fast-paced environment

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future